Shipping policy

Shipping Policy:

FREE SHIPPING:
Free shipping internationally for orders over 90 Euros

  1. Processing Time: We strive to process and ship orders as quickly as possible. Most orders are processed within 1-5 business days. Please note that processing time may vary during peak seasons or promotional periods.

  2. Shipping Methods: We offer shipping through reputable carriers to ensure reliable and timely delivery of your orders. The available shipping methods will be displayed during the checkout process.

  3. Shipping Destinations: We currently ship to addresses within
    - Asia (The Mainland, Cambodia, India, Indonesia, Japan, Korea, Macao, Malaysia, the Philippines, Singapore, Thailand, United Arab Emirates and Viet Nam) 
    - Europe (Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Ireland, Latvia, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom)
    - Oceania (Australia, New Zealand)
    - North America (Brazil, Canada and the United States)
    - South Africa 

  4. Shipping Costs: We have a fixed shipping fee of 20 euros on order below 70 Euros. 

  5. Shipment Tracking: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and progress of your shipment.

  6. Customs and Duties: For international orders, please note that customs fees, import duties, and taxes may be applicable in your country. These additional charges are the responsibility of the customer. We recommend contacting your local customs office for more information about any potential fees before placing your order.

  7. Delivery Time: Delivery time depends on the shipping method chosen and the destination. Estimated delivery times will be provided during the checkout process. Please note that unforeseen circumstances such as customs delays or weather conditions may impact delivery times, and we cannot guarantee exact delivery dates.

  8. Undeliverable Packages: In the event that a package is undeliverable due to an incorrect address or other issues caused by the customer, the customer will be responsible for any additional shipping costs incurred for re-shipment or package retrieval.